Coventry Elementary Schools
Technology Issue Status Page
This is the queue of problems that have been reported with computers in the building. This site will be updated daily to reflect problems that have been reported. Every attempt will be made to resolve the issues in the order that they are reported, but there are some issues that take priority. If your problem is not on this list, please send a message to john@coventryschools.net. Include a detailed description of the problem.
If you see your room listed on this page, there is no need to report it again.
Please do not send "reminders" or repeat phone calls; they are not necessary.-
Outstanding Hardware Related Issues-
| School | Room | Date Reported | Problem | Comments |
Outstanding Software Related Issues
| School | Room | Date Reported | Problem | Comments |
| all | laptop carts | 6-11 | Reimage all laptops | |
Resolved Issues
| School | Room | Date Reported | Problem | Resolution | Resolution Date |
| wo | laptop | 6-11 | laptop will not boot | reimaged it | 6-11 |
| hh | lib | 6-11 | verify all laptops login for presentation | did it | 6-11 |
| HH | conf | 6-11 | pc will not boot | reimaged it | 6-11 |
| hh | conf | 6-8 | map printer | did it | 6-8 |
| br | lib | 6-8 | pc is running slow | ran defrag and chkdisk | 6-8 |
| WO | 136 | 6-8 | 2 pc's will not boot | reimaged them | 6-8 |
| hh | office | 6-7 | install scanner | did it | 6-7 |
| ti | 20 | 6-7 | verify pcs in lab are working properly | did it | 6-7 |
| ti | 9 | 6-7 | 3 pc's not working | Showed teacher how to hit f1 to continue boot process, reseated memory on another and power supply on order for the third. | 6-7 |
| wo | 104 | 6-7 | no internet | rebooted computer | 6-7 |
| wo | 170 | 6-7 | no internet | rebooted computer | 6-7 |
| admin | admin | 6-3 | remove old monitors | did it | 6-3 |
| hh | conf | 6-2 | pc can not go online or print | network cable was unplugged from wall. | 6-3 |
| hh | conf | 6-2 | can not log onto laptop | User was using wrong log on | 6-3 |
| wo | 151 | 6-2 | problems with internet | checked it out and had no issues | 6-3 |
| wo | 103 | 6-2 | pc keeps freezing up | Scanned for and removed virus | 6-3 |
| wo | 147 | 6-2 | LAPTOP WILL NOT BOOT | REIMAGED IT | 6-2 |
| wo | office | 6-2 | problems with h drive | resolved | 6-2 |
| wc | 9 | 6-1 | problems with hedsprout on internet | update IE and java and flash | 6-1 |
| wc | princ | 6-1 | problems with email | resolved | 6-2 |
| hh | 5 | 6-2 | pc running slow | ran defrag and chk disk | 6-2 |
| hh | 1 | 6-2 | pc running very slow | ran defrag and check disk | 6-2 |
| hh | 22 | 6-2 | laptop can not log on | renamed and rejoined domain | 6-2 |
| hh | gym | 6-1 | can log on | rejoind domain | 6-2 |
| Ti | 20 | 5-27 | verify all computers are working | did it | 5-27 |
| wo | 147 | 5-27 | pc running slow | defragged it | 5-27 |
| WO | 136 | 5-27 | 3 pc-s not booting | reimaged them | 5-27 |
| wo | lib | 5-26 | cant save power point | trying to save to thumbdrive thats not in pc. | 5-26 |
| ti | 23 | 5-26 | no inet | scanned for and removed virus | 5-26 |
| ti | 22 | 5-26 | no inet | scanned for and removed virus | 5-26 |
| wo | 120 | 5-26 | install wiatt | did it | 5-26 |
| br | gym | 5-26 | install software | did it | 5-26 |
| br | cart | 5-26 | laptop not booting | reimaged it | 5-26 |
| wo | 136 | 5-25 | verify pc are all functioning | they are | 5-25 |
| wo | 102 | 5-25 | can not do attendance | log on problem | 5-25 |
| WO | cart | 5-25 | 5 laptops not booting | reimaged them | 5-25 |
| HH | 34a | 5-24 | return laptop to room | did it | 5-24 |
| br | 2 | 5-24 | verify that all work stations are working | did it | 5-24 |
| wo | 147 | 5-24 | pc not booting | reimaged it | 5-24 |
| wo | 136 | 5-24 | Printer not printing | Paper tray was loose | 5-24 |
| wo | 104 | 5-21 | configure and install wireless access point | did it | 5-21 |
| hh | 34a | 5-14 | laptop not booting | reimaged it | 5-21 |
| wc | 20 | 5-21 | install front page onto 2 pc's | did it | 5-21 |
| wc | 17 | 5-21 | install office onto 3 pc's | did it | 5-21 |
| wo | 158 | 5-21 | problems going online | rebooted | 5-21 |
| wo | 104 | 5-21 | can not access internet | rebooted laptop | 5-19 |
| wc | 2 | 5-18 | pc not working correctly | scanned and removed virus, Also ran defrag and chk disk. | 5-19 |
| wo | 140 | 5-19 | no sound | removed virus | 5-19 |
| wo | 120 | 5-19 | pc will not boot | reimaged it | 5-19 |
| wo | 151 | 5-19 | can not do attendance | once again showed use to hit the next button | 5-19 |
| br | 23 | 5-18 | pc is running slow | ran defrag | 5-18 |
| br | 4 | 5-16 | 2 pc can not access internet | plugged cables in | 5-18 |
| hs | lib | 5-16 | need speakers | delivered some | 5-18 |
| wo | 154 | 5-17 | Can not do attendance | Showed use how to click on the next burron | 5-18 |
| wo | lib | 5-12 | install office onto macbook | did it | 5-14 |
| wc | lib | 5-14 | printer not working | Reconfigured ip address. | 5-14 |
| wc | several | 5-7 | install new printers. | did it and mapped classrooms to them | 5-14 |
| wo | lib | 5-13 | install smartboard software onto laptop | did it | 5-13 |
| fms | credit union | 5-12 | pick up monitors | did it | `5-13 |
| hh | 34 | 5-13 | `pc is running slow | ran defrag and chk disk | 5-13 |
| hh | 34a | 5-13 | laptop is frozen | scanned for virus, found none | 5-13 |
| ti | 15 | 5-13 | can not do attendance | scanned for virus, Also coached e/u how to do it | 5-13 |
| ti | 23 | 5-13 | install speakers | did it | 5-13 |
| HS | several | 5-12 | help out with a few things | did it | 5-12 |
| ti | 16 | 5-12 | no inet | rebooted | 5-12 |
| ti | 15 | 5-12 | no inet | rebooted | 5-12 |
| ti | lib | 5-12 | no inet in library | recycled hub | 5-12 |
| wo | 167 | 5-12 | problems with video streaming | resolved | 5-12 |
| wo | 104 | 5-12 | pc has virus | scanned and removed | 5-12 |
| wc | 17 | 5-11 | pc has no sound | reinstalled sound drivers, tested fine | 5-11 |
| ti | 20 | 5-11 | verify all pcs are working | did it | 5-11 |
| ti | 23 | 5-11 | install office 2k7 | did it | 5-11 |
| ti | 16 | 5-11 | pc will not boot | reimaged | 5-11 |
| WO | 150 | 5-10 | pc will not boot | Ran defrag and check disk, tested fine | 5-11 |
| wc | 17 | 5-10 | install nimble software onto several pc's | did it | 5-11 |
| admin | admin | 5-7 | remove old computers | did it | 5-7 |
| hh | laptop cart | 5-7 | install new power cables | did it | 5-7 |
| hh | 22 | 5-7 | install alpha smart software onto laptop | did it | 5-7 |
| hh | 22 | 5-7 | laptop will not connect to network | turned wireless on | 5-7 |
| hh | lib | 5-6 | set up laptop to print, also for smartboard and alpha smart software | did it | 5-7 |
| TI | lib | 5-6 | scan pc for virus | did it | 5-7 |
| wo | 150 | 5-6 | scan for virus | did it | 5-7 |
| br | 2 | 5-6 | verify that lab is working correctly | Did it | 5-6 |
| wo | cafe | 5-6 | No network connectivity | Rebooted, Tested fine | 5-6 |
| wo | lib | 5-6 | several pc's not running correctly | reimaged them | 5-6 |
| wo | 104 | 5-6 | Install local printer | did it | 5-6 |
| wo | 103 | 5-6 | pc not running correctly | Reimaged | 5-6 |
| hh | 12 | 5-5 | pc running slow | ran defrag | 5-5 |
| HH | 32 | 5-5 | website will not load | ran virus scan and defrag | 5-5 |
| ti | 22 | 5-5 | pc running very slow | reimaged | 5-5 |
| ti | laptop cart | 5-4 | scanlaptops for virus | did it | 5-5 |
| ti | 14 | 5-4 | Computer says it has virus | Scanned and didnt find any | 5-5 |
| wo | 154 | 5-4 | install smartboard software onto tablet pc | did it | 5-4 |
| wo | cafeteria | 5-4 | will not connect to server | rebooted | 5-4 |
| wo | office | 5-4 | set up all in one scanner for use in main office | did it | 5-4 |
| wo | 133 | 5-4 | can not open power point pres. | Pres. was saved onto thumb drive, Thumb drive was not in computer when trying to open | 5-4 |
| wo | 153 | 5-4 | 2 pcs not working correctly | resolved both issue | 5-4 |
| wo | 137 | 5-4 | Set up 2 donated computers | did it | 5-4 |
| wo | several | 5-4 | scan 6 computers for virus | did it and removed them | 5-4 |
| wc | 17 | 4-29 | VERIFY ALL PC'S ARE FUNCTIONING PROPERLY | did it | 4-29 |
| wc | 17 | 4-29 | deliver 4 elmo's | did it | 4-29 |
| wo | 168 | 4-29 | No network also can not print | Recconected network, also mapped printer | 4-29 |
| wo | 165 | 4-29 | Can not print, laptop will not display through projector | Mapped to p[rinter Also connected projector to laptop properly | 4-29 |
| WO | 112 | 4-29 | computer is frozen | hared booted | 4-29 |
| wo | 144 | 4-29 | bring laptop to hs from WO to send out for repair | did it | 4-29 |
| wo | 136 | 4-29 | 6 computers not working properly | resolved | 4-29 |
| wc | 17 | 4-29 | deliver 7 elmos from HS | did it | 4-29 |
| br | 4 & 32 | 4-28 | Update flash to latest version | Did it | 4-29 |
| hh | lib | 4-28 | install software onto laptop | did it and ran defrag | 4-29 |
| admin | admin | 4-28 | install software | did it | 4-28 |
| hh | conf | 4-28 | problems with fax machine | Tested, Believe problem is with phone line | 4-28 |
| hh | lib | 4-28 | Verify that smartboard and laptop are working | Tested fine | 4-28 |
| ti | conf | 4-27 | move pc from conf room to front office | did it | 4-28 |
| ti | 14 | 4-28 | pc says it has virus | scanned and removed | 4-28 |
| ti | lib | 4-28 | can not acces power point presentation | Resolved | 4-28 |
| wo | 165 | 4-28 | install software | did it | 4-28 |
| wo | 146 | 4-28 | copy h drive onto lapop | did it | 4-28 |
| wo | 138 | 4-28 | can not open PDF files from cd | Upadted to latest version of adobe acrobat, Still could not open, Tried on several pc's same problem. Files are corrupted | 4-28 |
| WO | 154 | 4-28 | No network on pc | Scanned and removed virus's | 4-28 |
| ti | lib | 4-26 | install win dvd software | did it | 4-27 |
| ti | 20 | 4-26 | Pc with smart board needs speakers | Installed them | 4-27 |
| wc | 9 | 4-26 | can not print to library | Mapped printer | 4-27 |
| wc | 9 | 4-26 | printer will not print | cleared print que | 4-26 |
| wc | 9 | 4-26 | pc is frozen | hard booted | 4-27 |
| wc | 19 | 4-26 | 2 pcs running very slow | reimaged unitd | 4-27 |
| wo | 160 | 4-26 | Can not log onto network | rebooted pc, tested fine | 4-27 |
| wo | 137a | 4-26 | mac laptop cannot print | took laptop to high school, jim and i fixed the problem. | |
| wo | 146 | 4-26 | install office | did it | 4-26 |
| wo | 137a | 4-26 | laptop will not boot | reimaged it` | 4-26 |
| wo | 137 | 4-26 | no network in classroom | resolved | 4-26 |
| wo | 151 | 4-26 | laptop will not boot | reimaged laptop | 4-26 |
| wo | 138 | 4-16 | replace monitor | did it | 4-16 |
| hh | 32 | 4-16 | can not print rti reports | instructed user how to print | 4-16 |
| wo | 137a | 4-16 | person can not print | Gave permissions to printer | 4-16 |
| wo | 138 | 4-16 | needs 50 ft cable | made it | 4-16 |
| wo | lib | 4-16 | can not access h drive | remapped drive | 4-16 |
| hh | 1 | 4-15 | update adobe flash and IE | did it | 4-15 |
| hh | 32 | 4-15 | fan running loud | cleaned heatsink | 4-15 |
| wo | lib | 4-15 | can not access h drive | rejoined network | 4-15 |
| wo | office | 4-15 | fan runnng loud | Cleaned heat sink | 4-15 |
| wo | prin | 4-15 | running slow | defraged | 4-15 |
| wo | 104 | 4-15 | keeps locking up | reimaged unit | 4-15 |
| wo | 152 | 4-14 | install office onto laptop | did it | 4-14 |
| ti | office | 4-14 | pc is frozen | hard booted | 4-14 |
| wo | princ | 4-14 | cant find documents | Mapped to the h drive | 4-14 |
| WO | 105 | 4-14 | Set up laptop | did it | 4-14 |
| wo | lib | 4-13 | 3 pc's will not boot | reimaged them. | 4-13 |
| wo | 142 | 4-13 | pc can not get onto network | rebooted pc | 4-13 |
| wo | 142 | 4-13 | laptop will not get wireless signal | reimaged and diganosed, Needs wireless card | 4-13 |
| wo | nurse | 4-13 | Can not connect to h drive | rebooted pc | 4-13 |
| ti | 20 | 4-12 | verify all pc's running properly | did it | 4-12 |
| wc | 6 | 4-9 | pc not running properly | reimaged it | 4-12 |
| wc | 5 | 4-9 | pc not running properly | reimaged it | 4-12 |
| wc | 10 | 4-9 | pc not running properly | reimaged it | 4-12 |
| hh | 25 | 4-9 | student can not log onto computer | all set | 4-9 |
| wo | prin | 4-9 | error message when trying to sync files | Fixed | 4-9 |
| wc | 18 | 4-8 | 3 pc's keep freezing | scanned for and removed several viruses | 4-9 |
| wc | gym | 4-7 | Install web expressions | did it | 4-9 |
| wc | 6 | 4-7 | pc is frozen | rebooted | 4-9 |
| wc | 17 | 4-6 |
computers in the tech lab that cannot get the j drive. # 18, 25, 23, 20, 21. |
Reimaged because networking was corrupted | 4-9 |
| wo | 142 | 4-7 | laptop not working properly | worked on it | 4-8 |
| wo | 136 | 4-8 | replace pc | did it | 4-8 |
| br | 2 | 4-8 | verify that work stations are working | Logged onto all computers and went online | 4-8 |